We understand how each client is different and wants or needs our products for individual reasons. We would like to provide access to safe, quality, medicinal products for each and every client. We strive to provide service that is smooth, easy and accessible so that you feel comfortable and at ease when shopping with Restigouche Cannabis. We want to satisfy each and every client and recognize that there are situations that aren’t ideal when buying these types of products – therefore our goal is to deliver top notch product and service easily and efficiently for each client and we do this by completing each order with the premium attention so that we can ensure your repeat business again and again.

If you would like to order in bulk, please contact our Customer Support Team.

At this time, we are only accepting Interac e-Transfers, as it provides the best security for both Restigouche Cannabis and our customers. Cash for local pick-up is ok.

Once your payment is sent, it may take up to 24 hours to complete and for us to receive it from your bank. Once the payment is received by us, we notify you by email and will send you a tracking number once the order has been shipped to you.

All our shipments will arrive in an unmarked plain box and all the contents inside are vacuum sealed.

Please send a message through our Contact Form as soon as you recognize the problem. All emails are answered in a timely matter and usually within 1 hour during business hours.

We will hold on to each order until we receive the confirmed payment. Once that happens, your order is filled and shipped to you. If an order is not paid within 24 hours, we will assume the order is no longer needed and it will be cancelled.

Please do NOT unwrap your items and visually inspect if you are missing anything before your package is opened. We will require a picture of your unopened interior packaging and products, as well as your exterior package. If you break the seals on our packaging the product will be considered fully delivered regardless of the situation.

We guarantee that every package we sent is done so in a discreet way. We vacuum seal all the interior contents of your package so there is no worry of any odour – and it keeps it fresh too. These vacuum-sealed items are then put into another interior wrapper and inserted into either a box or bubble-padded envelope. The end product has no markings of any kind and looks like a nondescript plain package.

Generally, packages will take 2 – 3 business days to arrive in urban areas and between 5 – 8 business days in rural areas. For an additional cost, we do offer Priority shipping and this will ensure your package arrives in less time.

Once you have placed your order and it is fulfilled, you will receive a tracking number that will enable you to track your package on the Canada Post website. Please remember that shipping times aren’t always 100% guaranteed and other factors can play a role in when a package arrives. For that reason, once it has left our facility, we can’t be held responsible for any additional delays by Canada Post and can’t offer compensation for late shipments.

Unfortunately we only ship within Canada.

This can happen for one of two reasons:

1. The package was put into the wrong mailbox, OR
2. Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.

If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.

The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.

Yes, our free shipping is done with Xpresspost.

If it appears that your order is headed the wrong way when you track it online, it could very likely be due to a Canada Post error. On occasion, human errors can happen when the postal codes are entered into the system by a postal worker. it only take one letter or number to be off and this can cause mistakes in routing and unfortunate delays of an extra day or two.

As per CRA tax laws, we do claim taxes so you will see the final price, including all taxes (both PST and GST) at the time of checkout. Taxes are as follows:

• 5% GST Canada-Wide

It takes a short time from when you receive your tracking number to when it has been scanned by the post office. Please wait until at least the end of the day when you receive your tracking number to try and track your package. If you still can’t track your package the day AFTER you receive your tracking number, please contact us and we will happily look into this for you.

If you would like your package shipped with a “Signature Required” shipping option, then please let us know in the NOTES when placing your order. This is especially recommended in high theft areas so you can be assured to receive your package in hand.